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NovaCloud WhatsApp Desk

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Start a chat

Outside the 24-hour window, WhatsApp requires an approved template.

Send a template

Templates are synced from Twilio. New ones appear automatically.

Settings

Twilio credentials and the public URL used for webhooks. Production webhook: https://whatsapp.novacloud.africa/api/notify/whatsapp

Prepaid wallet is collected in ZAR via Ozow. USD is a display conversion at this rate, including top-up amounts and campaign quotes.

Twilio webhook:

Status callback:

Add contact

South African mobiles: 0821234567 or +27821234567.

Import contacts

CSV header must include a phone column. Extra columns become custom fields you can map in a campaign.

Need a starter file? Download sample CSV — columns: name, phone, email, tags, company, city.